Frequently Asked Questions
Everything you need to know about our plant-based, handmade soaps and body care.
Are your products truly handmade?
Yes! Every single bar of soap, bag of laundry soap, and container of body butter is handcrafted daily in our local Soap Makeries by our expert staff.
What kind of ingredients do you use?
We pride ourselves on using plant-based ingredients. Our products are free from harsh chemicals, detergents, and sulfates, making them gentle on your skin.
How long does shipping take?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive at your doorstep.
What is your return policy?
Due to the personal nature of our products, we cannot accept returns. However, if you are unsatisfied with your order or if an item arrived damaged, please contact us so we can make it right.
Can I customize the scent of my products?
Absolutely! We offer a wide variety of signature scents, and in many of our physical locations, you can watch your favorite products being scented and poured just for you.
Are your products vegan and cruelty-free?
We are committed to ethical beauty. Our products are 100% cruelty-free and we offer a vast selection of vegan-friendly options that contain no animal byproducts.